These terms govern browsing tiderootprovisions.com and every purchase made there. They set out our commitments, your obligations and the route for settling disagreements.
1. The Seller
Tideroot Provisions is operated by Prim Elevate Limited, registered in Hong Kong as Companies Registry No. 81163338, office address Room 701, 7/F, Lucky Centre, 165-171 Wanchai Road, Wan Chai, Hong Kong. Throughout, Prim Elevate Limited is "we", "us" or "our", and the person browsing or ordering is "you".
Using the site, or ordering, means accepting these terms. Four further documents form part of these terms: the Refund, Shipping, Privacy and Cookie policies. Anyone who does not accept them should leave the site.
2. Permitted Use
Purchases are for personal use or for giving, never for resale. Scraping, copying or disrupting the site, probing restricted areas, or any fraudulent or unlawful purpose is forbidden. Suspected fraudulent orders may be cancelled and rule-breakers blocked.
3. Guest Orders Only
tiderootprovisions.com has no account system; each order goes through as a guest checkout. Receipts and dispatch notices are sent to the email given at checkout, so give an inbox you read.
4. Goods, Pricing and Currency
Photographs and descriptions are made to match each piece as closely as practical. Stone is a natural material: its colour, veining and dimensions can stray slightly from the pictures, and screens render colour differently. Each listing names the stone, notes any dye, coating or stabilisation, and names the metal with any plating. We sell nothing as certified. We also say nothing about stones or metals influencing health, mood or fortune.
Every price is quoted in US dollars (USD), the currency your card is charged in. Standard delivery within the US costs nothing. Should a listing carry a wrong price, we write to you before dispatch, and you choose whether to pay the corrected price or take your money back.
5. Orders and Authorisation to Charge
Submitting an order offers to buy the cart's contents; dispatch is our acceptance. An order may be declined, for example if a piece sells out or a payment fails screening; money already collected in that case goes back to you in full.
By submitting payment, you authorise Prim Elevate Limited to debit the selected payment method for the checkout total, including shipping and any tax that applies, and you confirm that the method is yours to use.
6. One-Time Charges
Each order you place is a one-time purchase, settled by a single charge for the approved total, with nothing added afterwards.
The shop runs no subscription, membership, free trial, instalment plan or auto-ship programme, and no order signs you up to one. Your card is never rebilled automatically. Only a fresh order produces a fresh charge.
Every charge will show on your card statement as TIDEROOT.
Orders are accepted only from buyers aged at least 18.
7. Title and Risk
Title to the goods, along with the risk of loss, becomes yours at the moment the carrier collects the parcel. Parcels lost or damaged on the road remain covered by the Shipping and Refund policies.
8. Cancellation
Cancellation requests go through the Stop an order page or to support@tiderootprovisions.com, or ring +1 (855) 425-7516. Undispatched orders are stopped, and the full payment returns to whatever method you paid with. A dispatched parcel cannot be called back, though once delivered it may be returned under Section 9. Every cancellation request gets an answer within one business day.
9. Returns and Refunds
The return period is 30 days after delivery. All opened or unopened products are eligible for return and refund. Wear does not disqualify an item, nor does a missing box: we impose no requirement that it be unused, unworn or in original packaging. Proof of purchase is needed: either the order number or our order confirmation email. Refunds go back to the method you paid with, within 5–10 business days of the parcel reaching us. The Refund Policy gives the full procedure and forms part of this agreement.
10. Charge Queries and Disputes
Should a charge seem wrong, please bring it to us before you file anything with your card issuer: support@tiderootprovisions.com, or ring +1 (855) 425-7516, Monday – Friday, 9:00 AM – 6:00 PM EST. Card disputes commonly run 30 to 90 days, while most problems are settled with us in far less time. Raising it with us first leaves your dispute rights intact.
11. Intellectual Property
Site text, photography and design are owned by Prim Elevate Limited or licensed to it, and may not be reproduced without written consent. Card network marks, carrier names and all other third-party names and logos are trademarks of their respective owners.
12. Liability
We supply the site without warranties, in its current state and as and when available. To the fullest extent permitted, Prim Elevate Limited bears no responsibility for consequential, incidental or indirect loss, and the most it can owe for any order is the price you paid for that order. The goods are jewelry and accessories; we promise no therapeutic or medical effect from them, nor any other result. Liability that law forbids us to limit stays unlimited, and statutory consumer rights are untouched.
13. Indemnity
Where a claim against us arises out of a breach of these terms by you, or out of your misuse of the site, you will meet the reasonable losses, costs and legal fees that follow. Matters caused by our own fault are excluded.
14. Applicable Law, Arbitration and Class Waiver
These terms, and every dispute connected with them or with use of the site, are subject to the Laws of the Hong Kong Special Administrative Region, setting aside conflict-of-law principles. Hong Kong courts hold jurisdiction, except where the next paragraph sends a dispute to arbitration.
Disputes not resolved by negotiation are to be referred to and finally settled by arbitration under the administration of the Hong Kong International Arbitration Centre (HKIAC), before one arbitrator, with Hong Kong as the seat.
Claims proceed individually only. Neither party may launch or join class proceedings of any kind, including class actions, class-wide arbitration and other representative claims, whether before a court or a tribunal; each of us waives that right. Where the law of the place you live grants consumer protections that cannot be contracted away, you keep them.
15. Amendments and Severability
These terms can be amended; each order follows whichever version was posted here on the day it was placed. A provision held unenforceable drops out and leaves the rest standing. Late enforcement of a provision does not waive it.
16. Electronic Notices
We correspond by email: receipts, dispatch notices, support replies. Such emails, together with the checkout terms you accept, fulfil any legal need for written communication, and ticking the checkout box stands as your signature.
17. Force Majeure
We carry no liability for delay or non-performance resulting from circumstances we cannot reasonably control, such as storms, earthquakes, floods, carrier or internet breakdowns, industrial action or official orders. Affected customers are told, and anything still undispatched can then be cancelled for its full price back.
18. Contact
Prim Elevate Limited, trading as Tideroot Provisions
Hong Kong company, Companies Registry No. 81163338
Room 701, 7/F, Lucky Centre, 165-171 Wanchai Road, Wan Chai, Hong Kong
Email: support@tiderootprovisions.com
Telephone: +1 (855) 425-7516
Support hours: Monday – Friday, 9:00 AM – 6:00 PM EST